Frequently Asked Questions
Everything you need to know about your Johnny Loco experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take up to 10-14 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Johnny Loco accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you encounter any issues with quality, please reach out to our customer service team immediately.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.